CBBE ~ Issy

CBBE (customer-based brand equity)

Resonance (Loyalty, attachment, community)

Social Media

One to one

Online world

Social Networking

Judgements (Quality, credibility, consideration)

Good Quality

Fashionable

Generally respected
Feelings (Warmth, fun, security)
Well known

Fun

Excitement

Reliable

Warmth

Performance (Durability, reliability, price)

Generally affordable

Good quality

Widespread

Imagery (personality and values, history)

Trendy

Cool

Fashionable

Salience (Category identification needs satisfied)

Lifestyle specialty retail company operating in North America, Canada and Europe specialising in women’s, men’s and children’s clothing and accessories, some homewares and cosmetics.

When looking at the brand narrative in regards to the consumer based brand equity model we see that the key value points of Urban Outfitters are

- Fashionable

- Good pricing strategies

- Multichannel retailer

- The feeling consumers get when shopping with Urban Outfitters

Overall the CBBE represents Urban Outfitters as a fashion forwards brand which has developed its company to evolve with the standards of the 21st century.

Comments

SWOT ~ Liv

Strengths: Been running for over 40 years Managed to stay relevant with young people for this time Has successfully expanded from North America, into Canada, Britain and Europe Weaknesses: Throughout the years, Urban Outfitters have had several controversies in which their brand was accused of being unethical - mostly just insensitive gaffes that have since been addressed by the company. For example, they have produced several clothing items and accessories that have been viewed as glorifying drug/alcohol use - and also accused of ignorantly misappropriating native american garments. Opportunities: For years now, Urban Outfitters have had an expansive online presence in Australia. Many order from their online store, and still do, despite increasing competitors such as ASOS and BooHoo. Hence, the brand already have a name and awareness in Australia. As demonstrated by the introduction of H&M into Melbourne several years ago, stores that are well kn...

Branding in a cross cultural context ~ Issy

Will the brand be communicated in a cross-cultural context? The brand communication strategy we would employ would be the standardisation approach. As we are looking at an American brand coming into the Australian market there isn’t a great need for customization. If we were looking at integrating into an Asian country for example, there would need for customisation in the approach as there are greater differences in American and Asian pop culture. When looking prior integration of similar brands from the USA to the Australian market such as H&M, Topshop and Zara we see they have been successful in remaining the same (little customization), as there is a place for them in the Australian market as they are. For this reason the standardisation approach seems very appropriate. We are both very westernised countries and the USA fashion and retail appeals to Australians. This is shown by the huge demand in online shopping in Australia for these fashion brands.

What does our client request us to do & What is the key message? ~ Emma

Client Request: Our client requests us to create an innovative communication strategy, focusing on the online promotion of the brand, in order to share with the Australian market the same positive reputation that they had acquired among overseas consumers. Key Message: The key message of the brand narrative is that being fashionable is fun, whether dressed in vintage clothing, festival wear, or going for a more modern, chic approach. They would like to appear as fun, stylish and trendy and to appeal particularly to teenage/young adult males and females who are interested in fashion - whether modern styles or vintage, as well as beauty and music. By selling music products, Urban Outfitters suggest that fashion and music, especially when combined (for example, at music festivals like Coachella), have the ability to connect and bring people together through having an enjoyable time, thus portraying the emotional attachment between the target audience and the brand.

Urban Outfitters Communication Strategy

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